Privacy Policy
Effective Date: October 2025
Last Updated: November 2025
This Privacy Policy explains how ARTI Building Services Ltd (“ARTI Building Services”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information when you visit our website (“Site”) or communicate with us.
We are committed to protecting your privacy and ensuring transparency about how we process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
ARTI Building Services Ltd
Registered office: 137-139 Brent Street, Churchill House Management, London, NW4 4DJ
Email: info@artibuildingservices.co.uk
Phone: 020 4501 8087
We act as the Data Controller for all personal data collected through our website and associated communication channels.
2. Information We Collect
We may collect and process the following categories of information.
A. Information You Provide Directly
• Your name, company name, and job title
• Email address and telephone number
• Project details submitted through our contact forms or email correspondence
• Any documents you choose to send (such as drawings, project specifications, or CVs for job applications)
• Feedback or enquiries submitted through the Site
B. Information Collected Automatically
When you visit our website, certain information may be automatically collected via cookies and analytics tools.
• IP address and general geolocation region
• Device type, browser version, and operating system
• Pages viewed and time spent on pages
• Referral sources
• Session duration and interaction data (such as clicks or scroll behaviour)
C. Information from Third Parties
We may receive limited information from trusted third-party platforms used to operate our business, including:
• Wix.com Ltd – website hosting and analytics
• HubSpot CRM – contact form and communication management (if integrated)
• PandaDoc Inc. – document and proposal management system
All such providers operate under data-processing agreements compliant with UK GDPR.
3. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
PurposeLawful Basis
Responding to enquiries and requestsLegitimate interest
Providing quotes, proposals, or contractsContractual necessity
Sending marketing communicationsConsent
Maintaining records for accounting and legal obligationsLegal requirement
Analysing website usage to improve servicesLegitimate interest
4. How We Use Your Information
Your information may be used to:
• Respond to enquiries and provide requested services
• Prepare and manage quotations, proposals, and contracts
• Maintain records for accounting, auditing, and tax purposes
• Improve the functionality and user experience of our website
• Send marketing updates (only if consent has been provided)
• Comply with legal and regulatory obligations
We do not sell or rent personal data to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and understand visitor behaviour.
Types of cookies used include:
Essential cookies – necessary for basic site operation
Performance cookies – analyse traffic and usage statistics
Functional cookies – remember user preferences
Marketing cookies – used only with your consent
You can adjust your cookie preferences at any time through your browser settings or via the cookie consent banner shown when you first visit our website.
6. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data, including:
• SSL encryption for all website traffic
• Restricted access controls for authorised personnel
• Secure cloud hosting and encrypted backups via Wix and Microsoft 365
• Routine data integrity and security reviews
Personal data is generally stored within the UK or European Economic Area (EEA).
If any information is transferred outside these regions, we ensure adequate safeguards under UK GDPR transfer mechanisms such as Standard Contractual Clauses.
7. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected.
Typical retention periods include:
• Client project information – up to 7 years (for legal, insurance, and warranty purposes)
• General enquiries – 2 years
• Job applications – 6 months if unsuccessful
• Marketing information – until consent is withdrawn
After these periods, data is securely deleted or anonymised.
8. Sharing and Disclosure
Your information may be shared with:
• Employees and authorised consultants involved in delivering services
• Service providers such as IT support, accountants, or software platforms
• Legal or regulatory authorities when required by law
All third parties are bound by confidentiality and data protection agreements compliant with UK GDPR.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
• Right to access – request a copy of your data
• Right to rectification – correct inaccurate information
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
To exercise any of these rights, please contact us at:
info@artibuildingservices.co.uk
We aim to respond within one month of receiving your request.
10. Marketing Communications
We will only send marketing communications if you have opted in to receive them.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
We do not share mailing lists with third parties for marketing purposes.
11. Links to External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies when visiting them.
12. Children’s Privacy
Our services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
The most recent version will always be available on this page with the updated Effective Date.
14. Contact & Complaints
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Data Protection Officer
ARTI Building Services Ltd
137-139 Brent Street, Churchill House Management
London, NW4 4DJ
Email: info@artibuildingservices.co.uk
If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO).
Website: www.ico.org.uk
Helpline: 0303 123 1113